Saad Ajaz
Senior Manager & Head of Section (Field Operations, Aftersales) at Kia India
Based in Gurgaon, India
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Seniority
Other
Department
Other
Location
Gurgaon
Industry
Motor Vehicle Manufacturing
Company size
9.8K
Contact information
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s•••••••@kia.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Saad Ajaz
Senior Manager – Field Operations (Aftersales) at Kia India, leading one of the five core Aftersales sections with national responsibility for dealer workshop performance, capacity optimization, EV readiness, sustainability, and execution governance.With 14+ years of experience across Tata Motors, Hyundai Motor India, Mahindra & Mahindra, and Kia India, I bring an end-to-end Aftersales perspective—from customer quality and diagnostics to dealer profitability, network scalability, and future-ready service capability.In my current role, I drive dealer business planning, KPI governance, regional office performance, capacity optimization initiatives, and structured complaint reduction programs. I also lead EV workshop expansion, sustainability initiatives, and digital transformation programs.My leadership approach is driven by analytical thinking, strategic clarity, strong ownership, continuous learning, and disciplined execution—focused on building scalable, future-ready Aftersales operations.
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