Saba Khan

Background

About Saba Khan

Detail-oriented and a highly driven, commercially astute individual with a passion for e-commerce and retail innovation, with over 10 years of experience supporting eCommerce operations, inventory management, and supplier relationships. Proven ability to manage product lifecycles, analyze sales data, and enhance customer engagement. Adept at working collaboratively across teams to drive business growth and improve operational efficiency in the retail and therapeutic resources sectorsHighly adaptable with an ability to work independently (remotely) as well as an excellent team player.Skill Areas:PROJECT & CUSTOMER RELATIONSHIP MANAGEMENT: Project Planning & Delivery Management, Certified Professional Scrum Master & experienced in Agile Delivery Management, Proven skills in driving change and stakeholder management, Business development, Coaching & Mentoring, Building Successful Teams, and Relationship ManagementPRODUCT MANAGEMENT, BUSINESS ANALYSIS: Provide Strategic Solutioning for Growth, Product demonstrations covering features, capabilities & fitment; Drawing Solution maps & Implementation journeysBUSINESS DOMAINS:Payments – Domestic payments including Cheques, Batch & Real-time Payments in various geographies (Direct Entry, BPAY etc.)Core Banking – Accounts & Liquidity Management, Teller Services, Pricing & Invoicing, Interest ManagementCapital Markets – Trade Management for Securities & Funds(SWIFT based), Trade Matching & Settlement, Portfolio & Position Management, Corporate Actions, Financial Products including Forex & Money MarketsAs a Customer Success Manager, I utilize my skills in SQL, Salesforce, and Power BI to design and refine dashboards and reports for prominent banks and e-commerce platforms. I also have extensive experience in IT Service Management, with a focus on defining, re-engineering, consulting, and improving ITSM processes, such as incident, change, request, problem, and knowledge management. I utilize ITSM tools, such as ServiceNow, JIRA, and Zendesk, to facilitate and automate workflows and communication among stakeholders. I have a passion for learning new technologies and best practices, and I have completed several certifications in data analytics and non-technical skills. I hold a B.Tech in Computer Science Engineering.