Sabir Shaikh

Background

About Sabir Shaikh

I have successfully completed over a year working at Mumbai-based e-learning company EDUCBA. Being part of the Ed-tech industry has been an engaging experience. It helped me acquire new skill-sets which I didn't know of while working as a copy editor with financial websites. My Core Responsibilities at work include: Sales Support Specialist: Mail introduction letters and EDUCBA brochures highlighting key features and benefits to prospective clients. Follow-up with potential customers interested in our offerings, address their inquiries and facilitate meeting with Sales Team. Post agreement, ensure successful delivery of products/services to the customer. Collaborate with customers to understand their specific requirements and ensure that the ordered products/services are delivered on time and in-line with the agreed-upon scope of work. Troubleshoot issues or shortcomings during the delivery process delivering a high level of customer satisfaction. Provide timely post-sales support by addressing customer queries and concerns within the defined turnaround time. Maintain records of monthly earnings from various B2B customers. Trainer Engagement and Coordination: Communicate course formats in detail to trainers to ensure minimum confusion while working on the project. Co-coordinate with trainers throughout the course recording process. Share recordings with the editing team and relay feedback to trainers for necessary re-recordings. Collect comprehensive course content, including recordings, reading material, hands-on exercises, reference files and assessments from trainers. Schedule interviews of the content head with potential trainers. Negotiate project commercials with trainers and finalize contracts for new course projects. Course Acquisition: Persuade authors to share their existing courses on EDUCBA as a part of profit-sharing model. Identify and approach freelance trainers to develop new courses. Payment Coordination: Collaborate with the editing team to calculate the total edited output of the course on a per-hour basis. Work closely with the HR team to ensure timely payments to trainers based on approved invoices. Quality Assurance: Assist operations team with proofreading and quality-check in adherence to company guidelines as and when required. Content Management: Edit and upload non-video content on the backend to ensure courses are live on the site by the specified deadline. Open to bigger roles and challenges in the Ed-Tech industry.