Sacha Keating

Background

About Sacha Keating

Professional Overview: Summary of Experience: With 22 years of experience supporting Canadian and US-based accounts within the Quote to Cash organization, I bring a wealth of expertise to any corporation. My professional journey encompasses various sectors, with extensive specialization in the Aviation industry, the Canadian Federal Government, and the Financial Services sector. Key Areas of Expertise- Client Relationship Management: Skilled in building & maintaining strong client relationships, ensuring satisfaction & loyalty- Collections: Proficient in managing collections processes and resolving outstanding payments efficiently- Account Reconciliations: Expertise in reconciling accounts to maintain financial integrity- Dispute Management: Capable of resolving disputes effectively to maintain positive client relations. Professional Attributes- Self-motivated and personable, with a passion for customer service and client satisfaction- Proven ability to provide cross-functional support, enhancing the overall client experience- Strong networking capabilities that drive business success and client engagement- Organized and detail-oriented, exemplifying professionalism in all aspects of work- Dedicated to knowledge sharing and accountability, inspiring others through daily practice. Played an essential role in ensuring the successful transition of our Clients when Kyndryl, the spin-off of IBM's infrastructure services business, was created. Additionally, was selected to be part of the SAP4HANA Team as Kyndryl transitioned from legacy systems to SAP. Transitional Skills- Ensuring successful client transitions with minimal impact- Addressing potential risks and working with internal and external stakeholders- Managing recognition as an independent vendor in Clients' systems- Contributing to the SAP4HANA transition from legacy systems to implementation.(ie. Discovery phase through implementation)- Identifying and presenting key operational elements during system upgrades- Testing pre-production systems and training peers- Ongoing participation in system upgrades as a Tester for Canada Conclusion: My extensive experience, coupled with my commitment to excellence and client focus, make me a valuable asset to any corporation. I strive to foster positive client experiences and uphold the highest standards of professionalism, ensuring that every interaction is beneficial for both the client and the organization.