Sacha Saroop

Background

About Sacha Saroop

I'm known for my resourcefulness, versatility and being a curious quick learner. I have a passion for collaborating with clients and stakeholders to ensure success in Legal and Trust & Safety challenges. During my 10-year journey at Shopify, I gained invaluable knowledge and experience, starting as a Support Advisor and progressing through 6 roles, consistently proving my value. As the Senior Manager of Trust & Safety Programs, I led a dynamic team responsible for project management, data analysis, learning & development, and quality assurance. By leveraging software, data analysis, and knowledge management, we facilitated data-driven decisions to keep millions of merchants safe and secure on the Shopify platform. Some of my key accomplishments over the years:> Co-pioneered the creation of Shopify’s Trust & Safety team which developed and enforced policies and processes keeping the platform and its millions of merchants safe.> Spearheaded a strong program management team, growing it from 1 person to 14 individuals, serving as the backbone of Trust & Safety and Legal functions.> Instrumental in developing and implementing Agiloft, a contract software, for Legal’s contract generation, and successfully led the Legal department's contract migrations.> Championed the creation of streamlined contract management processes for the Enterprise Sales (Plus Revenue) team, resulting in a 100% increase in the ability to accurately track contract revisions and pricing adjustments.> Established and nurtured cross-functional relationships with Engineering, Data Science, Legal, Product teams, Executives, and C-Suite, aligning software development initiatives with business goals.) In my personal time, I indulge in interior design and received my Diploma of Interior Design in 2022. Creating an earthy, calming home is so satisfying! If you're seeking a dedicated leader, feel free to reach out. Let's explore how I can contribute to the success of your Legal and Trust & Safety teams!