Sagar Gautam

Background

About Sagar Gautam

Experienced Support Engineer | Passionate Web Developer | Master in Information Technology Contact: sagargautam100@gmail.com | VIC, Australia Greetings! I am Sagar Gautam, a skilled IT professional with a Master's degree in Information Technology from the University of the Sunshine Coast and a Bachelor's in Computer Engineering from Tribhuvan University. With a proven track record of excellence, I have successfully navigated the realms of IT support, system administration, and web development. Work Experience: Support Engineer/Web Designer | TheTubes IT Solutions, Parkdale, VIC | Sept 2023 - Now Provided extensive technical assistance to clients, effectively resolving a wide spectrum of IT challenges. These encompassed tasks ranging from overseeing system administration, web designing, configuring networks to diagnosing issues and ensuring top-notch customer service. My adeptness in handling both Windows and Mac OS enabled me to proficiently navigate tasks such as Active Directory and Group Policy management, as well as DNS, DHCP, and TCP/IP protocol configurations. Furthermore, I possess expertise in PowerShell and Bash scripting, alongside a strong grasp of virtualization technologies such as VMware and Hyper-V. My skill set also encompasses proficient utilization of remote monitoring and management (RMM) tools. Skills: IT Support & Troubleshooting System & Network Administration Active Directory & Group Policy Scripting (PowerShell, Bash) Virtualization (VMware, Hyper-V) Remote Monitoring & Management (RMM) Web Development & Design Frontend Technologies (HTML, CSS, JavaScript) Backend Technologies (Python, Django) Database Management (SQL, MongoDB) Data Analysis (Hadoop, Spark) Agile Project Management Customer Service I am fuelled by a passion for technology and an unwavering commitment to excellence. My journey has equipped me with the skills to overcome challenges and drive impactful solutions. Let's connect and explore possibilities for collaboration and growth. LinkedIn: linkedin.com/in/sagautam100 Feel free to reach out to discuss technology, share insights, or explore potential opportunities. I'm excited to connect and engage with fellow professionals.