Saheed Yemi Awojide

Background

About Saheed Yemi Awojide

Experienced Chief Technology Officer with a demonstrated history of working in the Telecommunications/Information Technology industry. Skilled in Project Management, Network Management/ Operations, Strategic Partnerships, Corporate Communications, Change Management, People Management and Customer Satisfaction. Strong business development professional with CCNA, ITIL, PMP certification as well as Digital Strategy and Marketing Management certification from University of Toronto, School of Continuing Studies – Ontario, Canada. Over 20 years experience and demonstrated expertise in managing and operations of diversified network elements. Providing technical support and developing innovative solutions to complex problems using Project management and ITIL best practice. Proven track record of development and transformation of NMC/NOC center operation to be more effective and highly customer centric. Strong background building solid working relationships with technical teams, senior management and multinational stakeholders; establish positive relationships improving teamwork and cohesiveness across diverse Operations teams. Core strengths in: • Incident & Problem Ops/Management • Team Building & Leadership • Fault Management Initiatives • Change Management • Network Operations & Reliability • Report development & Management • Project Management • Troubleshooting, Problem Resolution and RCA • Over 20yrs CRM experience in managing various customers ensuring satisfaction. • Experience in using Remedy application and other ticketing systems (Service Now, Service Center) to drive operation and implement of projects