Sai Praneeth

Background

About Sai Praneeth

I am a results-driven IT professional currently working as a Technical Lead at Cognizant, with 4+ years of hands-on experience in Change Management, Incident Management, and Major Incident Management. My expertise lies in ensuring IT service continuity, minimizing business disruptions, and driving effective communication and resolution during high-impact incidents. With a deep understanding of ITIL processes, I specialize in streamlining operations, leading incident bridges, coordinating with cross-functional teams, and implementing process improvements that enhance system reliability and service delivery. I take pride in my ability to stay calm under pressure, resolve complex technical issues swiftly, and ensure compliance with SLAs. I am passionate about problem-solving, proactive service restoration, and continuous process improvement. Looking forward to connecting with like-minded professionals and exploring new opportunities in IT Service Management.