Saj Cepe
Candidate Engagement Officer at Path2solutions
Based in Antique, Philippines
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Seniority
Staff
Department
Human Resources
Location
Antique
Industry
Professional Training and Coaching
Company size
9
Contact information
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s•••••••@path2solutions.co.uk
Phone
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Background
About Saj Cepe
Experience developing client/vendor relationships. • Thorough knowledge of call center metrics, production, average handling time, quality, contact/dial rate, customer satisfaction, first call resolution, etc. • Experience with Service Level Agreements and/or Client metrics/KPIs. • Experience with contract/salary reviews, budgeting and statistical analysis. • Experience with account management and client coordination. • Experience with written and verbal reporting to management and clients. • The ability to motivate staff and ensure high morale. • Excellent people management skills, has a pleasing personality and has demonstrated the ability to motivate individuals to exceed performance initiatives. • Managed or supervised an operation of no less than 200 agents and 13-15 team leaders/managers or supervisors. • Exceptional written and verbal communication skills. • Has the knowledge and ability to manage all HR aspects of call center operations
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