Saji Kumar

Background

About Saji Kumar

Professional Summary : An incisive & dedicated professional with 25+ years experience in handling Sales, Marketing, Customer care operations, After Sales Service, Retail Operations, Business Development, Channel Management and Team Management. MBA in Marketing, possess Bachelors Degree and Diploma in Electronic & Telecommunication; currently working in the capacity of VP-Sales for a Manufacturing Company in Chennai. High level of expertise in managing customer acquisition process entailing document and credit verification, process mapping and process blue printing for Customer Service Compliance function. Adept in handling challenging assignments with a proven ability in getting adapted to the differing business environments carrying out post paid and prepaid operations. Successfully contributed towards Business Excellence goals of the company by delivering towards business process Audits and Six Sigma Projects. Well-versed in expanding markets, overseeing product training activities and managing channel/agency partners for proper operations of services. Ability to increase the sales for the organization; carrying out activities with the concept of cost reduction and revenue generation. Leading & managing team (Team Size: 18) and creating & sharing vision to aligned team to accomplish the organisations goals. Consistently recognized by top management for being focused & exceeding expectations. COMPETENCIES/KEY SKILLS Strategy Planning Operations Management Relationship Management Channel Management Team Management Customer Service Delivery Churn Management Six – Sigma: Business Excellence Vendor Management Compliance Management Key Account Management Regulatory Submissions Risk Management