Saji Peter

Background

About Saji Peter

With over two decades of experience in the BPO industry—primarily in travel and logistics—I’ve built a career around driving operational excellence, client satisfaction, and sustainable growth. Currently, I lead a $10 million portfolio and manage a 600+ member team, with full P&L ownership. My focus has always been on delivering measurable impact: 10–15% YoY cost savings, 10–12% revenue growth, and consistent improvements in client satisfaction and team engagement. I’ve successfully led global transitions, automated complex processes (including RPA initiatives that saved 15–20 FTEs annually), and built high-performing teams that thrive on accountability and innovation. Previously, I managed service delivery for five international airline clients, overseeing fare audit operations across multiple channels. I’ve driven margin improvements of 5–7% and led automation efforts that saved thousands of manual hours. My experience spans across strategic planning, SLA governance, quality frameworks, and executive-level client engagement. Whether it’s mentoring future leaders, optimizing budgets, or solving complex operational challenges, I bring a hands-on, data-driven approach to every initiative. I enjoy building strong, reliable teams and focusing on results that make a real difference—to clients, employees, and the business.