Sakshi Kumar

Background

About Sakshi Kumar

Am a Human with a zeal to excel in all professional aspects,including client management and operations streams. Skillsets: Client Management, Customer Relations, Team Management, Business Development, Leadership, Learning and Development, Delivering Training Started as a Freelance Business Development Officer with a Fast Growing IT Consulting start-up. Managing the complete life-cycle of an IT Consulting project from client success to client management/ interactions and final delivery while also assisting clients with post sale services. Actively involved in assisting Stakeholders. Aug 2022 till March 2023 Operations Head : GoGalz ( Diversity Hiring Platform) Engaging and onboarding clients seeking resources for their ventures, Lead conversions, Handling client queries, providing prompt resolutions.Onboarder more than 10 clients in just six months. April 2022 till Aug 2022: Customer Care and Vendor Management Officer. Pracol ( e-commerce Platform) Engaging and onboarding vendors, Lead Generation, Lead Conversions, Handling customer queries and more. Onboarded about 40 vendors just within a year. Senior Business Associate Vertex Pvt Limited Oct 2002- 2005 Europes no one contact center more into electricity and gas and has beaten British Gas. Worked as Business associate Process : Powergen UK Query Focal Point Handling every query related to the task everyday. Projections, taking care of reports and leave planning, interviewing the candidates whenever required. Imparting training to the new joinees. Assist with training and identify training needs within the group. Mentoring the business associates Assist team manager with the send back sheets Imparting customer care training Monitoring individual performance Promoted as Senior Business Associate within a short span of six months based on exceptional performance. Agent of the month Transitioned a process named Orange Promoted as Query Focal Point October 2001-October 2002 Customer Care Executive at EXL Noida Principal Responsibilities Assist customers, determine problems and provide solutions Handling calls and maintaining high quality of service to the end customer. Was part of the pilot batch to start the process. Attended the development programme