Sakshi Mathur

Background

About Sakshi Mathur

⦿A seasoned professional with a unique blend of managerial functional and qualitative skills backed by a strong record of Client Relationship Customer Services Operations and Administrative Skills in an increasingly competitive environment. ⦿Established credibility in creating a win-win relationship with major clients and customers coupled with proven capability in managing customer-centric banking operations while adhering to KYC guidelines and ensuring customer satisfaction by achieving delivery and service quality norms. ⦿Exceptionally well organized with a track record that demonstrates self-motivation creativity and initiative to achieve both corporate and personal goals. ⦿Core strength in developing and managing service delivery channels to establish the credibility of the bank’s customer-centric policies. Skilled in the development and retention of key customer accounts through the development of strong relationships. ⦿Demonstrated capabilities in client relationship building and providing quality customer service targeting customer care satisfaction and retention. ⦿Rich exposure to maximize customer delight by integrating customer facing functions of customer care. Deft in managing process verticals strong background in implementing process improvements and quality initiatives. ⦿Thorough knowledge of Client profiling in different scenario and their current need analysis. Able to handle Corporate/ HNI/ Individual clients with the objective of their outmost priority. ⦿Skilled in building and maintaining strong client relationships through effective communication and active listening. Strong emotional intelligence and empathy to understand clients' needs and concerns and provide solutions. ⦿Effective negotiation skills to handle challenging situations and find mutually beneficial outcomes. Demonstrated ability to adapt communication style to meet the needs of diverse clients and stakeholders. ⦿Expertise in managing client expectations setting priorities and delivering results that meet or exceed their expectations. Strong presentation skills to effectively communicate ideas recommendations and updates to clients and stakeholders. ⦿Demonstrated commitment to continuous improvement and seeking feedback from clients to enhance the client experience.