Salina Hamdan

Background

About Salina Hamdan

Functional Senior Business Analyst with 30 years of experience in core banking systems: 1) Debit Card Systems 2) Credit / Commercial Card Systems & business process, 3) Digital delivery architecture 4) Re-engineering business process improvement 5) Customer Service Specialist, Card Operations Supervisor, 6) Underwriting Services Credit Approval & processing. 7) Digital delivery QR Acquiring testing 8) Micro lending product 14 years of working experience as Production support & projects, substantial knowledge in credit card systems operations. Responsible in managing the delivery, rollout of production fixes, systems enhancement and projects. Skilled in production support managing end users enquiries through Customer Experience team, Contact centre and other queries management channel. Provide technical knowledge, assessment and advice including support in Independent Assessment requirements and closure. Experience in business process review to improve customer experience, control measures and operational efficiency. Strong experience in managing business operations credit card & debit card queries related to digital payment systems, internet banking, mobile banking. Knowledge in Debit/credit card application systems & business process.