Sally Forde

Background

About Sally Forde

Be Brave. Be Awkward. Be Kind.” – Brene Brown I am a committed leader who takes a transformational and visionary approach with teams and stakeholders, with over 25 years’ experience in large and medium size contact centres, change management, marketing/communications, engagement, operational and business transformations. I choose to inspire teams, bringing them along journeys, through strategic and authentic choices to provide exceptional service in a genuine way. Focusing on excellent stakeholder engagement, people development, operational excellence and continuous improvement, plus the occasional song. Specialties: Contact Centre Management Operational Support Management Organisational Transformation Customer Experience Channel Execution and Implementation Marketing/Communications Change Management Project and Service Delivery Contact Centre transformation Contact Centre technology My experience has been gained across the finance industry - finance and superannuation, telecommunications, government industries and now, mental health.