Sally Harada

Background

About Sally Harada

With 10 years of CS and account management in B2B SaaS, I focus on scaling revenue, reducing churn and unlocking expansion across Mid-Market and Enterprise clients. I’ve led remote / hybrid teams and served global clients across US, Canada, EMEA and APAC regions, with a deep understanding of healthcare, HR tech and scheduling automation industries. Highlights- Cut onboarding time by 60%- 86% Pilot Win rate and converted $5M in Pilot accounts - Helped teams influence over $2.5M in expansion ARR annually - Built Customer Advisory Boards, launched 7+ success playbooks and developed reporting and dashboards that prove 300X+ ROI - Tools to execute efficiently: Gainsight, Salesforce, Asana, Tableau, Gong and JIRA Having lived in Tokyo and Montreal, I excel at navigating diverse, global client needs, ensuring long-term success and partnership. Outside of work, I’m a lifelong learner improving my Japanese and French - and love exploring multicultural cuisines. I also enjoy staying connected to wellness through fitness, running and community programs. Based in LA, I’m passionate about customer success and innovation in relationship-driven growth. If you’re looking for a dedicated partner to elevate client experiences and drive renewals, let’s connect to explore how I can contribute to your team’s goals.