Sally Thompson

Background

About Sally Thompson

Outstanding business test manager with over 20 years’ experience overseeing transformation portfolios for multiple back office teams in asset management and banking. Accountable for business testing across front, middle, and back office operations, managing a team of business testers with a direct role in appraisals, merit reviews, KPI setting, and overall team oversight. Skilled in orchestrating change initiatives and business testing for high-impact projects, delivering measurable improvements—such as a 60% reduction in user intervention for non-STP Swift payments through robotics automation.Brings deep expertise in cash management, transaction monitoring, and platform design for asset management and banking environments. In banking, successfully led testing for SWIFT ISO20022 MX migration projects—streamlining payment processing by transitioning from MT to MX formats such as pacs.008 and pacs.009, enabling richer and standardized payment data. Managed migrations for transaction sanction screening applications, delivered new transaction monitoring platform deployments, and successfully implemented CDD (Customer Due Diligence) and onboarding projects to strengthen compliance and enhance client journey for high-volume payment operations.Experienced in User Acceptance Testing (UAT), defect management, and triage, with strong proficiency in JIRA for comprehensive test case management & defect tracking. Skilled at managing defect workflows, ensuring traceability of requirements to tests, and delivering detailed reporting through customisable dashboards. This expertise drives robust quality assurance and seamless coordination between development and testing teams in complex financial services projects.Recognised as a dedicated people manager with excellent verbal and written communication at all levels, meticulous attention to detail, and strong methodical planning and forecasting skills. A proactive self-starter, able to resolve issues swiftly and manage multiple priorities under conflicting deadlines.Key Projects• Banking: SWIFT ISO20022, cash management, FX Trading, robotics automation for non-STP Swift payments, transactional sanction screening and monitoring.• Asset Management: EMEA regulatory reporting, corporate actions platform development, position services.Professional Skills• Business testing & change management• Strategic workforce planning & team leadership• Regulatory reporting & transactional oversight• Robotics automation implementation• Excellent stakeholder engagement & communication• Methodical planning & issue resolution