Salman Anwar

Background

About Salman Anwar

Sr. Supervisor-Engineering Support | Gas & Oil Pakistan Ltd. Summary: Dedicated Support Engineering Supervisor, Proven expertise in overseeing technical support operations, ensuring optimal performance, and driving customer satisfaction. Skilled in team leadership, problem-solving, and project management. Committed to delivering high-quality solutions while fostering a collaborative work environment. Experience: Supervisor-Engineering Support | Gas & Oil Pakistan Ltd. 01-Apr-2019 - Present • Monitor and analyze performance metrics to identify areas for improvement and implement targeted solutions, resulting in improved service delivery and reduced downtime. • Timely Resolving the queries and issues of existing and new customers through cross-functional coordination. • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. • Updating the master data of the issue and reporting to the management of their re-address. • Contract management and physical custody of all engineering documents. • Liasoning with the field engineer to ensure that project is completed in a timely manner and in line with company SOP's. • Providing administrative support to engineering and legal function. • Drafting letters for a regulatory framework in respect of new projects. • Conduct regular training sessions to enhance the technical skills and knowledge of the support engineering team, enabling them to address customer issues promptly and effectively. • Maintain strong relationships with key clients, proactively addressing their concerns and ensuring their needs are met consistently.