Salman Malik

Background

About Salman Malik

Accomplished leader with 13 years’ of work experience in IT Service Management, IT Operations, DC operations and End User Experience Management. Specialized in ITIL framework implementation aimed at maturing IT operations. Manage all MIM relevant incidents across the IT environment. Execute MIM accordantly to its processes and tools to provide efficient, high quality services. Expertise in maintaining high quality levels in service operations and manage services to comply to audit and proactively manage risks along with proven mentoring and leadership capabilities. Experience of supporting the delivery of new and existing products and business enhancements that enable individuals and organizations to improve the quality and productivity. Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Strong problem solving & analytical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational costs. Specialties: Critical & Major Incident Management, Problem Management, Change Management, Windows Server /Desktop & Application Support and Operations Management, Technical Support & Services Delivery, Team Leading & Development