Salome Selig
Senior Resolution Specialist (Incident Manager) at Genesys
Based in Dublin, Ireland
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Seniority
Manager
Department
Operations
Location
Dublin
Industry
Software Development
Company size
8.5K
Contact information
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s•••••••@genesys.com
Phone
5 credits+353 ••• •••• ••••
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Background
About Salome Selig
In the course of my career, I have established a reputation for building and maintaining XFN relationships through strong relationship-building skills, and devising strategies for increased productivity and quality. I am able to combine entrepreneurial drive with business-management skills to drive gains in revenue, market share and profit performance. In the course of my career, I have established a reputation for designing, developing and delivering successful training initiatives, and monitoring the training programs and manuals to ensure that they are effective and up-to-date while making updates as necessary. With my ability to communicate with both internal and external clients and vendors and capture training requirements, I excel at delivering powerful learning tools while effectively driving program analyses and modifications to better meet learners’ needs. As a project manager, my leadership style focuses on engaging team members to communicate, dynamically solve problems and deliver the highest quality solutions. Furthermore, I have a talent for mediating internal conflicts to resolve issues and improve employee relations. Here are just some of my strengths: Overseeing both small and large teams, establishing work procedures, processes, and assignments to support both company and departmental standards and strategic directives. Screening, recruiting, hiring, training and motivating teams through organizational initiatives to generate increased revenues, improved customer service, and profitable client relationships. Identifying the strengths and weaknesses of all team members, leveraging each individual contributing member accordingly to maximize their impact and organizational gain. Delivering performance feedback and coaching leadership while coordinating and facilitating training and development needs to improve team member performances. Demonstrating solid time management and organizational skills, Microsoft Office proficiency, and effective communication and interpersonal talents. Evaluating staff performances and coaching them accordingly to elevate work quality and employee motivation. Achieving business-development efforts and facilitating communication between multiple departments for maximum efficiency. Working in various roles, I have leveraged strong communication and interpersonal skills to engage effectively with clients, understand their needs and deliver clear information both verbally and in written format. To find out more, please connect with me or send me an InMail.
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