Sam Bushell

Background

About Sam Bushell

As a seasoned professional with over a decade of experience in IT support, management, and customer service, I have a proven track record of delivering exceptional results across various industries. My journey in the IT field began with managing complex technical tasks at Bushell Computers, where I provided comprehensive IT solutions to businesses and individuals in Chesley, Ontario. I excelled in diagnosing and resolving complex hardware and software issues, managing systems, and delivering top-notch customer service. Throughout my career, I have held pivotal roles, including Technology Sales Supervisor at Staples and Manager at Canadian Tire. These positions allowed me to develop strong leadership and team-building skills, mentor staff, and drive sales growth. My ability to understand customer needs and provide tailored solutions has been a key factor in achieving high customer satisfaction rates. I transitioned into the pest control industry as a Commercial Route Manager at Abell Pest Control, where I demonstrated my problem-solving capabilities and operational management skills. I effectively managed routes, resolved customer issues, and maintained high service standards, consistently achieving high customer satisfaction. Currently, I serve as a Sustaining Engineering Associate at StarTech.com. In this role, I work closely with Product Managers, Product Developers, Supplier Management, and Suppliers to maintain and drive continuous improvement into our launched product portfolio. My responsibilities include defining product change requirements, performing technical evaluations, and conducting product verification. I ensure our products meet the functional and quality needs of our customers and the market by determining testing criteria and overseeing product modifications. Additionally, I collaborate with various teams to address and resolve product issues, author critical documentation, and support new product development. I recently obtained my Project Management Professional (PMP) certification, further enhancing my project management skills in communication, risk management, and stakeholder engagement. This certification underscores my commitment to excellence and continuous improvement in managing projects and leading teams. I am dedicated to driving innovation and efficiency in IT projects and am always eager to explore new opportunities to make a meaningful impact. Let's connect to discuss how we can collaborate and achieve great things together!