Sam Cooper
Client Service Specialist at Jll
Based in Greenwich, United Kingdom
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Seniority
Staff
Department
Customer/Client Service
Location
Greenwich
Industry
Real Estate
Company size
103K
Contact information
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s•••••••@us.jll.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Sam Cooper
I am a versatile Managerial Lead with vast experience in managing teams handling data and delivering a wide range of complex performance and risk analytics to companies across the commercial investment and occupational real estate sectors globally. I have added value in whichever role I have held from; setting up teams from scratch, to overseeing outsourced service providers and managing teams under notice of redundancy. • Expert at delivering performance and risk analytics to a wide range of global commercial real estate investors and occupiers (performance analytics include Attribution, Income Risk, Asset Management Benchmarking and Sustainability benchmarking). • Experienced in collating, manipulating and validating large quantities of data • Service lead on transformation project, responsible for outlining development requirements for new database environment, including proposing data process workflows, specifying data validation tools and data processing interfaces. • Created and delivered training programmes to external and internal clients across all seniority levels in subjects such as, ‘Understanding Real Estate Investment Performance Measurement’ and ‘Real Estate Concepts and Practices. Including creating training and user process documentation • Delivered actions to improve team morale and retention. From the creation of employee recognition programmes, organising team building days and employee social events, delivering business cases for promotion and remuneration through to focusing on provision of projects to encourage staff development. • Experienced in delivering business information to senior management / directors.
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