Sam Forde

Background

About Sam Forde

As a Merchant Support Manager with 7 years of experience, I am dedicated to providing exceptional service to our valued merchant partners. I have a proven track record of building strong relationships with merchants, working collaboratively with cross-functional teams, and driving operational efficiency. In my current role at Zapiet, I lead a team of 20 support specialists in providing timely and effective support to merchants across multiple channels, including phone, email, and chat. I work closely with our merchants to understand their unique needs and provide tailored solutions to help them succeed. Prior to joining Zapiet, I honed my skills in merchant support at Apple, where I gained extensive experience in managing complex merchant issues, implementing process improvements, and developing training programs for new support team members. I am passionate about delivering exceptional customer service and thrive in fast-paced, dynamic environments. I am skilled in managing multiple priorities and am committed to driving results that positively impact our merchants and the overall success of the business.