Sam Lombardo

Background

About Sam Lombardo

Experienced System Engineer with a lifetime 37 year career in the banking industry. Strong IT professional skilled in Disaster Recovery, Integration, Requirements Analysis, ITIL, Team Leading and Business Process Improvement. As an SME in ANZ Core Application of CTM with vast knowledge on interfacing Applications feeding in and out of CTM. The 'Go To' person for CTM knowledge and process advice. Whether CAP/Vision+ or any of the applications and services connected to CTM; a respected source for these areas. With over 30 years at ANZ and over 37 in the Banking industry, diverse roles including Branch Operations, Computer Operations and Application Design Development & Support have enabled a thorough understanding of banking customer needs; both external and internal. Areas of expertise- First Level Application Support for ANZ Core Banking Applications- Investigation and restoration of pending production issues resulting in speedy and appropriate solutions- Coordination of team efforts for major Incidents ensuring speedy service restoration of key systems- Consultation for CORE Application of CTM for ANZ- Setting an example by listening and evaluating all alternatives- Ability to investigate and analyse user requirements - Professional liaison with users to determine exact requirements- Analyse, design, code and test as per user specifications.