Sam Rice

Background

About Sam Rice

Senior Product Manager - Product management - CPSO Certified Scrum Product Owner For the past 10 years, I have lead the creation and development of the central database and UI product for all locations details housing over locations. I lead an offshore team of solutions engineers and QA technicians to enhance functionality, modify business logic and provide an easy and intuitive interface for my users. I have successfully lead lift and shift projects from IBMs' DB2 to AWS cloud solutions, UI redesigns leveraging users journeys and best practices to deploy the backbone of our companies integration with internal and external Channel Partners. I work closely with all our business units to understand and define their needs, lead refinement sessions with software engineers to create solutions and deploy product enhancements leveraging Agile SCRUM methodology. I am a results driven leader who discovers team strengths and weaknesses and uses that data to get the most out of each resource while building a cohesive team that delivers unparalleled quality solutions, all while using a sense of humor to keep teammates engaged! I am well respected throughout the organization as a go to SME and reliable business partner. I love what I do and the results show! Business Analysis - OPERATIONS AND PROJECT MANAGER Dynamic and hands-on operations leader with a consistent record of building strong organizations and delivering results in challenging circumstances for organizations across diverse industries. Proven ability to develop and implement strategic plans, coach professional staff, and work with cross-functional business units. Track record of building and leading high-performing teams. Strong communication and problem-solving skills. Prior life skills and abilities: Budgeting and Cost Reduction Developed expense budgets for a business with sales of more than $49M. Reduced costs through implementation of enhanced operating standards and controls. Training and Development Trained staff and maintained corporate compliance during openings of 75 retail stores nationwide. Revised operating/training manuals and communicated changes to all business units. Customer Service Achieved 99% customer satisfaction rating for 1400 specialty patient base pharmaceutical business. Monitored national polling data and customer service programs. Specialties: Key Areas of Expertise: Product Management Market analysis customer service merchandising expense control cost reduction P&L payroll workforce planning training and development forecasting