Sam Roberts
Technical Support Engineer at Nice
Based in Columbus, United States
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Seniority
Staff
Department
Information Technology
Location
Columbus
Industry
Software Development
Company size
14K
Contact information
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s•••••••@nice.com
Phone
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Background
About Sam Roberts
As a highly skilled Technical Support Engineer with a proven track record of collaborating with customers to resolve complex issues, I am adept at troubleshooting and diagnosing escalated customer issues, and coordinating with internal departments to provide collaborative solutions. With 6+ years of experience monitoring potential outages and resolving customer-impacting incidents using various tools, I am confident in my ability to provide technical assistance and resolve end-user issues with various applications and products. In addition to my proficiency with Microsoft SQL and Salesforce, I have experience with CXOne and CallCopy applications and a strong ability to troubleshoot log files to identify and resolve system issues. I am skilled at communicating effectively with individuals of all technical skill levels and building rapport with customers to maintain positive relationships.
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