Sam Scheer

Background

About Sam Scheer

As a people-first leader with over 20 years of experience in customer enablement, content strategy, business systems analysis, and technical writing, I am passionate about creating impactful learning experiences that drive customer success. I specialize in developing strategic education programs that accelerate product adoption, improve retention, and open new growth opportunities for SaaS and enterprise organizations.In my current role as Manager of Customer Enablement at Nintex, I lead a team responsible for Nintex University and Community, ensuring our customers have the tools and knowledge to succeed. By collaborating with cross-functional teams, leveraging data-driven insights, and focusing on continuous improvement, I’ve been able to increase customer engagement, reduce support requests, and directly contribute to net revenue retention and upsell growth.As a veteran of the US Navy, I bring a disciplined, mission-driven approach to leadership. I believe in leading by example, fostering a culture of collaboration, and empowering my team to grow professionally. With a background in technical communication, I combine technical expertise with a deep understanding of how to deliver educational content that resonates with diverse audiences. My goal is to create customer enablement strategies that not only solve today’s challenges but also set the foundation for long-term success.