Sam Sharma

Background

About Sam Sharma

RETAIL OPERATIONS STRATEGIST & PERFORMANCE OPTIMIZER My core strength lies in transforming retail operations to drive top and bottom-line growth. With over two decades of experience in multi-store management, I've consistently delivered results by optimizing performance, enhancing customer experience, and developing high-performing teams across stores. As the Director of Store Operations at Dollar General Corporation, I spearhead strategic operational planning and execution, focusing on maximizing revenue and margins. My expertise in leveraging data analytics to identify improvement opportunities has led to significant achievements, including a 210-basis point in-stock improvement post-COVID and unlocking $300M in sales opportunities. I'm passionate about developing leaders and creating a culture of operational excellence. My approach combines strategic insight with hands-on tactical execution, ensuring that high-level goals translate into tangible results at the store level. I've reduced store manager turnover from 50%+ to < 9% and moved operating performance from the lowest 30% to top ranks for two consecutive years. AREAS OF EXPERTISE Strategic Planning • Operational Excellence • P&L Management • Data Analytics • Process Improvement • Inventory Management • Labor Optimization • Customer Experience Enhancement • Leadership Development • Cross-Functional Collaboration CAREER HIGHLIGHTS • Enhanced top and bottom-line impact of store-level annual strategic plans • Reduced backstock in store receiving rooms by 6% companywide • Raised rate of stores scanning out of stock and overstock by 4x • Unlocked $300M in sales opportunities through inventory accuracy improvements • Propelled pricing efficiency by 31% while improving accuracy • Captured an additional 2% in fuel sales of 324M gallons by crafting regional pricing strategies OUTSIDE THE OFFICE When I'm not optimizing retail operations, I enjoy staying current with the latest business analytics trends and mentoring aspiring retail leaders. I'm also an avid supporter of community engagement initiatives that align with our corporate values. LET'S CONNECT I'm always eager to discuss retail innovation, operational strategy, and leadership development. If you're interested in exploring how we can drive retail excellence together, let's connect!