Sam Soliman

Background

About Sam Soliman

I am a passionate Customer Success and Account Management professional with over 8 years of experience in client-facing roles within the education and training sector. In my current role as a Business Development and Partnerships Manager, I specialize in building strategic B2B relationships, onboarding new clients, and ensuring high customer retention through upsells and renewals. I thrive in SaaS, fintech, and B2B service environments, and I am fully remote-ready, excelling at coordinating global teams and delivering results virtually. My focus on client value has consistently helped create strong, long-term partnerships and exceed client goals. Throughout my career, I have driven customer success by aligning stakeholders around clear success metrics and customer ROI. I regularly conduct Quarterly Business Reviews (QBRs) to review progress and set strategic goals. By focusing on every stage of the customer lifecycle, I streamline onboarding and adoption processes to improve satisfaction and loyalty. My cross-functional collaboration with sales, product, and support teams has led to data-driven solutions and proactive support, reducing churn and fueling account growth. I am skilled at upselling and renewals, always looking for opportunities to add value for clients through product enhancements and tailored solutions. My ability to listen and adapt helps me build trust and understand client needs, resulting in consistent growth and high customer satisfaction scores. I take a strategic approach to problem-solving, using insights to drive decision-making and deliver measurable results. As someone who values continuous learning and innovation, I am excited to leverage my strategic vision and hands-on execution in a dynamic Customer Success or Account Management role. I am comfortable working in virtual settings and building strong relationships from anywhere. If you are looking for a customer-centric leader who can drive retention, growth, and exceptional client experiences, let's connect and explore how I can help your team succeed.