Sam Thurlow

Background

About Sam Thurlow

As a Customer Service Manager at JLA Group, I lead a team of account coordinators who provide exceptional service to our clients across various HVAC industries. I have a BA in Sports Studies from the University of Central Lancashire, which gives me a unique perspective on teamwork, communication, and problem-solving. I have over ten years of work experience in customer service, finance, sales and mortgage advising, where I developed strong skills in computer literacy, working to KPIs, and client relationship management. My core competencies are team building, customer satisfaction, and process improvement. I am passionate about delivering quality service and creating lasting value for our customers and our company. I am always eager to learn new skills and take on new challenges that help me grow as a professional and as a person.