Sam Wells
Staff Quality Analyst at Shelby Systems
Based in Knoxville, United States
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Seniority
Staff
Department
Other
Location
Knoxville
Industry
Software Development
Company size
54
Contact information
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s•••••••@shelbysystems.com
Phone
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Background
About Sam Wells
As a Staff Quality Analyst at Shelby Systems, a leading provider of church management software (ChMS), I apply my SQL skills and data troubleshooting abilities to ensure the quality and reliability of our products. I have 3.5 years of experience in this role, and I previously served as a Team Lead and a Software Product Expert in the same company for a total of 6 years in the software industry. My core competencies include researching, documenting, and resolving data issues using SQL Management Studio and other support tools, providing technical support to customers via phone, email, and chat, writing SQL scripts and queries to analyze issues and provide bug descriptions and workarounds, and collaborating with the R&D team to improve the quality assurance process. I am passionate about delivering excellent customer service and enhancing the user experience of our software solutions. I am always eager to learn new technologies and skills that can help me perform better in my role and contribute to the success of Shelby Systems/MinistryBrands.
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