Sam Willsmore

Background

About Sam Willsmore

A strategic Business Manager with expertise utilising Program and Project Management capability. Specialising in Sales Operations and Customer Retention strategies, with a strong Leadership and People Development focus. Previous role with Australia Post required the Leadership of a National Team of Service Partners who work closely with key partners in Government, to provide high level support to both internal and external customers. The role necessitated and offered an opportunity to: • Provide HR support and guidance on a broad range of personnel and work environment matters. • Partner with the business as a senior Leader, Trainer, Coach and Mentor • Lead business to business workshops on working smarter and more effectively, to implementing projects critical to shared success. • Maintain a strong emphasis on partnering with leaders and business development specialists, providing support and advice in a broad range of areas, including a focus on employee case management, performance management, performance assessment, discipline, staffing, succession planning, employee development, and leadership guidance and coaching. • Innovate, employing creative thinking to develop new business opportunities, products and new ways of working. • Stakeholder engagement, developing as a trusted liaison to - Community, Government and Internal Moving forward I am looking to utilise the skills and attributes that I bring to add value to roles such as, Community Engagement Officer, Program Manager and Service Delivery Manager, which will additionally allow for my future growth both personally and professionally. Key Strengths: • Ability to develop strong, effective working relationships and rapport with senior client managers and team members. • Ability to prioritise and self-manage, and process driven with a focus on continuous improvement. • Collaborate effectively. • Professionalism, work ethic, attention to detail and integrity. • Highly organised • Strong focus on customers • Willingness to go above and beyond to achieve results. • Taking a team-oriented and general-interest mindset. • Demonstrated high quality work standards. • Innovate and create