Samantha Chenqi

Background

About Samantha Chenqi

As a Customer Experience Manager- Team Lead at National University, I am passionate about delivering exceptional customer service, analyzing data, and leading teams. I have a Bachelor's degree in Public Policy from the University of California, Santa Barbara, and I am currently pursuing my MBA degree with a specialization in Human Resources Management, expected to graduate in January 2022.In my current role, I lead a team of 12 student account representatives, providing mentorship and guidance to ensure high-quality customer service and timely resolution of account issues. I also spearhead the seamless software integration across seven platforms, streamlining project timelines and promoting cross-functional collaboration, resulting in a 35% reduction in project completion time. I leverage my data analysis skills to uncover valuable insights on market trends, customer preferences, and vendor performance, driving outstanding customer success and remarkable growth. I have multiple certifications in Tableau, Google Data Analytics, and Leading Productive One-on-One Meetings. I am fluent in English and Spanish, and I have excellent communication and interpersonal skills. I am motivated by the mission and vision of National University, and I am eager to contribute to its success and innovation. I believe I can bring diverse perspectives and experiences to the team, as I have worked in different sectors, such as education, consulting, and government.