Samantha Docherty

Background

About Samantha Docherty

I’m a dedicated Service Advisor at Telecom Networks, where I’ve been proudly supporting customers and ensuring seamless telecom solutions for the past three years. My role has allowed me to develop strong client relationship skills, a deep understanding of broadband and VoIP systems (including Horizon and Voxone), and a passion for delivering high-quality service.Alongside my core responsibilities, I pursued and obtained a qualification in Digital Marketing, which I now apply directly within the company. From managing social media and content creation to running email campaigns and analysing engagement data, I’ve been able to help strengthen our digital presence and support Telecom Networks’ ongoing growth.I’m continuously looking to expand my skill set and take on new challenges where technology, service, and marketing intersect.Key Skills:Customer Service & SupportTelecom Systems (Broadband, Horizon, Voxone)Digital Marketing StrategySocial Media ManagementContent CreationCRM & Communication ToolsProblem SolvingTeam Collaboration