Samantha McLemore

Background

About Samantha McLemore

I am a dedicated and dynamic professional with over a decade of experience in community, social media, marketing and content management, specializing in live streaming, social media moderation, customer experience and user engagement. My career has been driven by a passion for enhancing user experiences, ensuring community safety, and implementing strategic initiatives that exceed performance goals. In my role as Talent and Content Manager at Match Group, I developed comprehensive live streaming guidelines and policies focused on Trust and Safety. By analyzing user data and creating innovative strategies, I successfully grew our follower base, improved content quality, and optimized monetization efforts. My ability to collaborate cross-functionally with diverse teams ensured seamless project execution and continuous improvement. As a Safety Specialist at Match Group, I protected our community from fraudulent activity by enforcing Community Guidelines and Terms of Service. I managed complex cases, refined user policies, and utilized Zendesk to handle escalated issues efficiently. My proactive approach and attention to detail helped maintain a secure and enjoyable user environment. At Twitch, I evaluated legal requests from rights holders and content creators, conducted training, quality assurance, and investigations. I created Standard Operating Procedures (SOPs) for new departments and maintained policy expertise to ensure smooth operations. I thrive in fast-paced environments where unconventional thinking and a customer-centric approach are valued. My strong organizational, project management, and communication skills enable me to work independently and as part of a team. I am adept at managing multiple tasks simultaneously and have a proven track record of developing and implementing policies that enhance community safety and user engagement. Currently seeking new challenges, I am excited about the opportunity to leverage my skills and experience to contribute to innovative projects and drive positive outcomes. Let's connect and explore how we can work together to create exceptional experiences and achieve strategic goals.