Samantha Orr

Background

About Samantha Orr

With over 15 years experience in project and program management, I have led and supported diverse teams and initiatives across digital marketing, SaaS products, customer success, and public health domains. I am a collaborator and voracious learner who works toward solutions in ambiguous environments and connects the dots across teams and systems. I have mentored and managed high-functioning, remote, customer success teams to solve business challenges at every level of customer need. I am highly organized and adept at working across team disciplines, with a keen focus on process and results, and a tenacious drive to move projects forward to fulfill my team’s mission. I excel in relationship-building with teams and customers—and also love to jump in and get the work done. I thrive in an environment where everyone works hard and our work matters in people’s lives. Areas of expertise: Program Management | Operations | Products | CRM Integrations | Digital Marketing | Training | Customer Experience (CX)| Customer Onboarding Project Management experience: iPhone and Android App Development | Marketing Sites | eCommerce purchase paths | CRM integrations (products and websites)| Knowledge Base | Blogs | Email | SMS | Print | Events | Video Editing | Grant Management | Volunteer Management | Public Health | Waterfall and Agile Methodologies Applications: Zendesk | JIRA | Trello | Confluence | Postman | ScreenFlow | Microsoft Office (Word, Excel, Project Management tools)| Zoom | Slack | Salesforce | Google Suite | Google Workspace for Nonprofits Clifton Strengths: Discipline, Learner, Achiever, Developer, Connectedness