Samantha Ritchie
Client Success Operations Manager at Blackline Safety
Based in Calgary, Canada
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Seniority
Manager
Department
Customer/Client Service
Location
Calgary
Industry
Software Development
Company size
526
Contact information
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s•••••••@blacklinesafety.com
Phone
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Background
About Samantha Ritchie
I am an operations and business development leader with a proven track record in sales enablement, commercial support, and program governance. With 25+ years of experience, I have successfully led strategic initiatives that drive revenue growth, process optimization, and customer experience improvements. During my time at ENMAX, I managed multimillion-dollar portfolios, led high-performing teams, and implemented CRM-driven sales strategies that increased efficiency and enhanced client relationships. My expertise spans business operations, contract lifecycle management, stakeholder engagement, and risk mitigation. I am passionate about leveraging data-driven decision-making, strategic execution, and customer-centric solutions to drive success. As a collaborative leader, I foster team empowerment, mentorship, and cross-functional partnerships. I thrive in dynamic, fast-paced environments that value innovation, transparency, and flexibility—aligning closely with my leadership philosophy.
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