Samantha Thomas

Background

About Samantha Thomas

Experienced billing manager with 20+ years of proven expertise managing full-cycle billing operations for a high-volume healthcare practice serving over patients. Strong leadership of staff and day-to-day operations, combined with deep expertise in eClinicalWorks. Known for driving efficiency, accuracy, and exceptional patient service. PCMH certified, committed to quality care coordination and performance improvement. Proficient in Microsoft Office Suite for documentation, reporting, and operational management. • Lead all billing functions for a thriving medical practice, serving over patients across two decades - averaging 2,500 actively managed at a time. • Manage 100% of billing operations, including claims submission, insurance follow-up, denial resolution, and collections using eClinicalWorks (eCW). • Currently supervise a team of 4 billing and administrative employees; over the past 20 years, hired, trained, and managed more than 10 staff members, fostering professional growth and operational efficiency. • Designed and currently maintain the practice’s public-facing website, enhancing patient engagement and streamlining access to services. • Achieved and uphold PCMH certification, leading initiatives in care coordination and continuous quality improvement. • Serve as a liaison between providers, patients, and insurance carriers to resolve billing issues and ensure timely reimbursement. • Utilize Microsoft Office Suite tools (Excel, Word, Outlook, PowerPoint) for financial tracking, documentation, communication, and presentations. • Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved, and that clerical functions are properly assigned and monitored • Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office • Ensure that results are measured against standards, while making necessary changes along the way • Ensure top performance of office staff by providing adequate coaching and guidance • Responsible for developing standards and promoting activities that enhance operational procedures • Design and implement office policies and procedures