Samar Fonseca
Executive Assistant at Gt Fence, Llc
Based in Tegucigalpa, Honduras
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Seniority
Staff
Department
General Business & Management
Location
Tegucigalpa
Industry
Construction
Company size
5
Contact information
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s•••••••@gtfencellc.com
Phone
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Background
About Samar Fonseca
Versatile and results-driven customer support professional with over 6 years of experience specializing in the fintech, gaming, and telecommunications sectors. Expertise spans the entire customer lifecycle, from handling initial technical inquiries and onboarding (KYC) to managing complex, high-profile escalations and dispute resolutions. Proven ability to optimize processes, ensure strict compliance, and collaborate cross-functionally with Legal, Product, and Marketing teams to achieve company objectives.Key achievements include spearheading the development of internal support workflows and rebuilding the customer-facing help-desk at a fast-paced crypto fintech startup, consistently maintaining high CSAT scores and exceeding QA standards. Proficient in Zendesk and Confluence, with a strong track record in multitasking, quality assurance, and enhancing customer relations across diverse markets, including the US, UK, and Europe.
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