Samarjit Sen

Background

About Samarjit Sen

Driving IT Service Excellence & Business Growth An accomplished IT Service Delivery Manager with 18 years of expertise in delivering seamless IT operations, driving efficiency, cost savings, and building strong client trust. Known for process optimization, strategic leadership, and service excellence, I have successfully secured a $1.5M contract renewal and unlocked $450K in new opportunities through proactive service management & client engagement. What I Excel At: IT Service Delivery & Managed Services Operations Driving Service Excellence through ITIL & ITSM Best Practices Client Relationship & Stakeholder Management Incident, Problem, Change & Release Management Service Level & Performance Metrics (SLA/KPIs) Continuous Service Improvements & Customer Experience Industry Expertise & Clients: Retail & E-commerce – Ascena Retail (Ann Taylor & LOFT) Oil & Energy – British Petroleum Education – IDP Education Shipping – Maersk Line Construction & Engineering – Lendlease Financial & Banking – Bank of Ireland Key Accomplishments: Transformed service operations at Lendlease by revamping ITIL processes and implementing automation, enhancing efficiency and service quality. 🤝 Restored client trust through transparent collaboration and proactive communication, leading to successful contract renewals and business expansion. Optimized cloud costs for European clients by identifying underutilized Azure VM resources, ensuring cost-effective and scalable infrastructure. Represented Accenture in high-stakes Weekly & Monthly Service Review Meetings, showcasing service excellence and driving strategic discussions. Resolved critical IT issues, including a complex VPN tunnel outage and major BI service disruptions, minimizing downtime and business impact. Ensured compliance & audit readiness, successfully leading SOX, UAR, and Deloitte audits with zero compliance gaps. Currently playing a Client Success Manager role for multiple European clients (UU - United Utilities, SQM - Sociedad Química y Minera, SCA - Surgical Care Associates), ensuring seamless service delivery & contract management. I am passionate about delivering value-driven IT solutions, fostering high-performing teams, and ensuring zero-surprise deliveries with a customer-first approach. Let’s connect and explore how I can add value to your IT strategy!