Sameer Bakshi
Operations Manager at Taskus
Based in Central Delhi, India
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Seniority
Manager
Department
Operations
Location
Central Delhi
Industry
Outsourcing and Offshoring Consulting
Company size
39K
Contact information
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s•••••••@taskus.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Sameer Bakshi
Interest and Hobbies Listening to music, Driving, Net Surfing, Photography & Cooking AREAS OF EXPERTISE Team Management – Managing daily operations, Team meetings, Staff planning, Coaching & Mentoring to achieve KPIs, Reporting, Scheduling, Drive process improvements Process Management – SLA Management of Voice; Email; Chat and Message Us process, Direct Client Coordination, Supervising E2E activities & bring Process Improvement, Workflow/RTA management, Managing escalations Quality Management – Ensure high customer experience, Quality audit & feedbacks, Root Cause Analysis (RCA), complaint audits Proficiency in software’s such as Microsoft Excel, Microsoft PowerPoint, SQL, Power BI
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