Sameer Chakravarthy

Background

About Sameer Chakravarthy

Experienced IT PROFESSIONAL, certified in ITIL Intermediate, and trained in MCSE, MCITP, and CCNA applicable for IT Change Management work and positions related to projects associated with Data Centers, other IT infrastructure, ITIL-based Service Management. Have worked in demanding IT environments in IBM, BT( Tech Mahindra ), HSBC. Each work opportunity presented unique, high-pressure, high-visibility challenges that required creativity, adaptability and flexibility. I possess exceptional communication skills, technical abilities and leadership skills, • Total 12 years of Experience in IT. • 7 Years of experience in working with the IT-Infrastructure and Change Management Teams. • 5 Years of Technical Experience with Service Desk and Incident Management. Recognized for effectively implementing IT service delivery best practices focusing on people, process, technology and information. Expert in driving growth, revenues, and operational performance. Adept in ITIL Service Support areas of Incident, Problem, Change and Release Management. Proficiency in developing strategy & plans for Service Management improvement. Attained best-in-class customer satisfaction. Accomplished IT leader in performance and productivity improvement. Exceptional problem solver, driven to succeed with strong interpersonal & negotiation skills. Proactively & effectively managing risks on high to critical-level projects. Hands-on experience in ITSM tools: Remedy and CA Unicenter. Involved in Transformation and Transition of 2 new Account along with deployment of new tools. Deployed and designed various ITSM Modules. Conducting Workshops and Trainings Sessions for New Clients. Excellent communication, analytical, interpersonal, and presentation skills; expert in managing multiple projects simultaneously.