Sameer Doshi

Background

About Sameer Doshi

Over 18 years of IT experience in Enterprise Management Project executions. Requirement gathering, Architecture planning/designing, setting up of test environment, Implementation, Testing and Documentation. Designed and implemented Incident, Problem, Change, Asset Management, and Service Catalog processes, enhancing IT service management efficiency. Developed and configured workflows to enable advanced process flows and additional custom features on the platform. Specialized in IT Service Management (ITSM) and IT Operations Management (ITOM) applications. Designed and implement on Business workflow and Innovation suite. Working on AI feature of HelixGPT for automation. Experienced in integrating and managing Configuration Management Database (CMDB) with enterprise monitoring and service management tools for seamless operations. Demonstrated strong knowledge of CMDB and Asset Management Services, with a focus on business services and configuration item relationships. Configured workflows and created automated scripts for automated approval for events. Created Configuration items (CI), Service catalog for Service portals. Developed Business Rules, Client Scripts, Catalog Client Scripts, UI actions and UI Policies. Good understanding of IT Help Desk and Service management along with good understanding of the ITIL. Experience in DWP catalog management and workflow. Experience in DWP and Smart IT. Experience in reporting tools like Smart Reporting, Helix Dashboard. Experience in Integration with monitoring tools via Email, Web Services and API. Provided Knowledge transfer for end users by providing demonstrations, user trainings and project documentations.