Sameer Kumar

Background

About Sameer Kumar

With over 21 years of experience, including nearly two decades at EXL, I lead large-scale operations in the utilities sector, focusing on digital transformation, client satisfaction, and cost optimization. As Senior AVP, I collaborate with a team of 700+ professionals to implement Lean Six Sigma methodologies, resulting in process efficiencies and measurable outcomes. A key initiative included a digital transformation project that reduced operational costs by more than $5 million annually. My approach centers on fostering strong client relationships and creating collaborative environments to address complex challenges. By aligning operational strategies with business objectives, I enable sustainable improvements in customer retention and satisfaction. Leveraging data-driven insights and cross-functional teamwork, I aim to deliver impactful and scalable solutions for clients and stakeholders alike.