Sameer Pasha

Background

About Sameer Pasha

Sameer is a customer success expert who helps businesses transform and optimize their customer experience (CX) strategies. He is a certified Medallia professional who leverages the platform to design, implement, and manage voice of customer (VoC) and voice of employee (VoE) programs. He also has extensive experience with Salesforce as a business analyst and administrator, enabling him to integrate CRM and CX data and insights. Sameer has worked with clients across various industries, such as healthcare, automotive, retail, insurance, financial services, telecommunications, and Pharmaceutical. He has delivered impactful results, such as improving customer retention, satisfaction, and loyalty, increasing operational efficiency, and enhancing employee engagement and performance. He has a strong background in customer journey mapping, customer insights, and business analytics. He is passionate about creating value for customers and stakeholders through innovative and customer-centric solutions. Technical knowledge and experience: Medallia, Salesforce Administrator, Salesforce Business Analyst, JavaScript, HTML, CSS, SQL, and PL/SQL. Certifications: Medallia Experience Cloud Product Certified Operational Customer Experience Management (OCEM)- Level 1 Operational Customer Experience Management (OCEM)- Level 2 Salesforce Certified Administrator (SCA) Salesforce Certified Platform App Builder Salesforce Certified Business Analyst