Sameer Shaikh

Background

About Sameer Shaikh

I prioritize the long-term vision to provide the best outcome for my clients. With strong design & integration skills, as well as intuitive problem-solving abilities, I'm passionate about implementing and launching new projects. I'm able to translate business requirements into technical solutions & possess excellent communication skills with an eye for detail. With a Diploma in Computer Engineering from Trimurti Institute of Technology, I am working as a Technical Solutions Engineer. My experience as a Service Desk Analyst & System Administrator has given me a demonstrated history of working in the translation and localization industry, as well as in technical support, IT administration, Active Directory, Windows Server, and Windows System Administration. As a Technical Solutions Engineer, I design, develop, implement, and test technical solutions based on business requirements. I identify potential issues and integrate possible solutions, as well as identify and assist in developing enhancement opportunities through innovation and automation. I also engage with management regularly, reporting on project status, activity, and achievements. As a Service Desk Analyst, I use to deliver service and support to end-users using an online helpdesk ticketing system, was interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services. and also i had to diagnose and resolve issues related to application use cases and software issues involving internet connectivity, email clients, browsers, and more. As a System Administrator, my primary responsibility was to install, configure, and update Windows machines. I had troubleshoot client issues, provide offshore/remote support via ticketing tools, and manage firewalls like Cyberoam. I manage and troubleshoot user issues related to hardware and networking and create, migrate, modify, and control virtual machines. In addition to my professional experience, I have completed industrial requirements training and excellence in the field of hardware networking. I'm certified in Zendesk Messaging for Agents, Agent Workspace, Omnichannel Agent, Support for Agents, and Talk for Agents, as well as Foundational Support and Webservices API Testing with Postman. My skills include industry knowledge of CX, CRM implementation, customer success, digital transformation, Windows system administration, IT hardware support, and technical support. I'm skilled in Active Directory, Windows Server, and have proficiency in English, Hindi, and Marathi.