Sameera Bolonne

Background

About Sameera Bolonne

IT Specialist | Endpoint Management | Cloud Infrastructure | Security SolutionsWith over twelve years of experience in IT support and infrastructure management, I specialize in implementing and maintaining endpoint management solutions, cloud infrastructure, and security systems. My expertise is ManageEngine Endpoint Central, Zoho Mail, Zscaler Cloud VPN, Google Cloud, Citrix, and VMware VDI.Key Areas of Expertise:ManageEngine Endpoint Central: Skilled in managing on-premises, cloud, and MSP environments. Proficient in patch management, vulnerability assessment, software installation, OS deployment, and day-to-day administrative tasks.Cloud Infrastructure: Experienced in Google Cloud with VM instance creation, firewall management, snapshot handling, and user access control and conducted UAT testing to ensure robust cloud infrastructure.Security Solutions: Managed Zscaler Cloud VPN (ZIA/ZPA) for secure access, including AD user creation, account administration, access and segment management, and policy creation.MDM and Email Solutions: Implemented and maintained Zoho Mail and 42Gears MDM, ManageEngine MDM, enhancing mobile device management and organizational communication.Virtual Desktop Support: Provided Citrix support, including user onboarding and troubleshooting, and VMware VDI support with software installations, domain integration, and user management.IT Support and Project Management: Hands-on experience in core migration projects, data center revamps, and first-level systems support. Proficient in PC hardware/software troubleshooting, remote support, patch management, and project support for major software rollouts.I am passionate about leveraging my technical skills to drive efficiency and security in IT operations. I thrive in dynamic environments and am committed to continuous improvement and delivering high-quality solutions.