Sameera Lenka
Quality Coach at Majorel
Based in Vilnius, Lithuania
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Seniority
Staff
Department
Education
Location
Vilnius
Industry
Outsourcing and Offshoring Consulting
Company size
21K
Contact information
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s•••••••@majorel.com
Phone
5 credits+370 ••• •••• ••••
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Background
About Sameera Lenka
Passionate about transforming teams and driving performance by measurable improvements. I'm a Quality Coach with a deep-rooted belief in the power of leadership to change lives. In Learning & Quality department, I've transformed support teams to consistently exceed quality targets, CSAT and other KPIs, using data analytics tools to implement targeted strategies that have significantly boosted performance metrics (including 35%+ increases in customer satisfaction). Currently pursuing a Master's in Business Leadership at VGTU with top academic standing, I combine practical leadership experience with continuous learning to create teams that not only meet targets but thrive. I believe in proactive leadership and taking ownership because ultimately, a motivated team is the foundation of organizational success.
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