Sameh Abdelhaffiz

Background

About Sameh Abdelhaffiz

A highly motivated and delivery-oriented with more than 15 years of experience in customer care/experience, Project Management, MIS and vendor operations, whether within Egypt or VF group, skilled at creating high-performing teams, highly regarded leader with fully rounded skill set and thorough domain expertise, underpinned by continual career progression through several aspects of the industry, which used currently to manage operations with superior customer experience in efficient way, goal oriented, team player with strong communication and analytical thinking. Demonstrated success in leading strategic programs and developing successful stakeholders’ relations and market advocacy, negotiation vertically and horizontally with internal and external stakeholders to ensure timely attention and enthusiastic cooperation from all sides toward projects implementation within the telecommunications sector. Starting from 2019, I’m managing 2 positions, call reduction stream one of the most strategic customer care programs in Vodafone, in order to save around 1M calls/annum. For the fourth year in row recognized as top talent and top performer across Vodafone Egypt.