Sami Joutsenvuo
Head Concierge at The Hotel Maria
Based in Helsinki, Finland
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Seniority
Manager
Department
Operations
Location
Helsinki
Industry
Hospitality
Company size
54
Contact information
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s•••••••@hotelmaria.fi
Phone
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Background
About Sami Joutsenvuo
I have worked and refined the customer experience for years. Customer service is not disconnected part of business. It follows throughout the whole customer experience, being a crucial element of business strategy. I am thanked by both, the customers & management on my way handling and focusing, paying attention on customers. I have also lectured about the matter – the topic has been “Intohimona asiakaspalvelu” – Customer service as a passion. I am not "just" a customer servant, I am a story teller, host, media person, enviromental coordinator & customer feedback responsible. One of the keys to success is a wide network.
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